Defence Online

Type of document: Contract Notice
Country: United Kingdom

1. Title: REPLACEMENT OF WEBSITE
2. Awarding Authority: Police Service of Northern Ireland, GB. Web:
3. Contract type: Service contract
4. Description: Replacement of awarding authority external website to align with the organisation’s aim of providing services and information digitally.
5. CPV Code(s): 72413000, 72212222, 72000000
6. NUTS code(s): UKN, UKN1, UKN13, UKN06
7. Main site or location of works, main place of delivery or main place of performance: Location Northern Ireland
Address where the work will take place Belfast, Northern Ireland
8. Reference attributed by awarding authority: Not provided.
9. Estimated value of requirement: Not provided.
10. Closing date for applications 17.3.2021 (23:59).
11. Address to which they must be sent: For further information regarding the above contract notice please visit
12. Other information: Deadline for asking questions Wednesday 10 March 2021 at 11:59pm GMT
Latest start date Tuesday 1 June 2021
Expected contract length 2 years plus 2 optional 1 year extensions
About the work
Why the work is being done The current PSNI website does not reflect the digital age we live in. PSNI require a website that capitalises on the advances in digital technology to increase its engagement with communities whilst simultaneously enhancing the reporting of non-emergency incidents online and reducing its reliance on telephone-based contact.
Problem to be solved Increase PSNI’s digital engagement with the public
Channel shift – move to decrease the reliance on telephone-based reporting of non-emergency incidents
A simplified website that is easy to navigate to the information and services required
A website that is more transactional
A comprehensive search facility
Who the users are and what they need to do Users expect a modern, responsive and intuitive website. The Northern Ireland public, partner agencies and private sector organisations need to be able to engage with the Police Service of Northern Ireland digitally through the reporting of non-emergency incidents online (crime, road traffic incidents, antisocial behaviour) and missing persons. They must be able to contact the police digitally in order to apply or register for services, request information and provide feedback whilst being presented with a website that is easy to navigate.
Early market engagement
Any work that’s already been done
Existing team ICT Project Team and support staff have a range of skills. They work closely with business to support business needs.
Working arrangements The work will require some time on site, particularly during on-boarding; however, PSNI cannot provide on-site development facilities
The supplier MUST provide a secure mechanism for the transfer of files from their premises to PSNI for implementation
The supplier MUST be available when software is being released into the live/production environment
Security clearance BC/CTC – Basic Check and Counter Terrorist CheckCurrent phase Discovery
Additional terms and conditions
Skills and experience
Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
Have demonstable experience in delivering digital transformation in public sector organisations
Have demonstrable experience in designing, developing and implementing innovative website solutions
Have demonstrable experience in developing and supporting highly secure solutions within highly secure environments such as the PSNI or equivalent
Have knowledge and expertise in data protection including GDPR and the implications for software development
Have knowledge and expertise in the latest Website Content Accessibility Guidelines (WCAG) standards
Support user acceptance testing by PSNI representatives and address any issues arising from this testing
Execute the implementation of changes to the production environment
Provide a secure mechanism for the transfer of files from their premises to PSNI for implementation
Compliance with the statutory arrangements under Section 75 of the Northern Ireland Act 1998
Provide ongoing website support and maintenance for the duration of the contract
Have knowledge and experience of the Episerver Content Management System
Have the ability to commence the project by 1st June 2021 or earlier
Nice-to-have skills and experience
Provide evidence of experience in Conversational Artificial Intelligence and Natural Language Processing
Provide evidence of implementing web chat solutions to signpost users to specific services
How suppliers will be evaluated
All suppliers will be asked to provide a written proposal.
How many suppliers to evaluate 5
Proposal criteria
Technical solution
How the technical solution meets user needs
How the technical solution reflects organisational goals
Estimated timeframes for the work
Value for money
Cultural fit criteria
Work as a team with PSNI and other suppliers as and when required
Be transparent and collaborative when making decisions
Take responsibility for their work
Share knowledge and experience with other members of the team
Be prepared to offer suggestions for improvement/enhancement
Payment approach Fixed price
Additional assessment methods
Evaluation weighting
Technical competence
55%
Cultural fit
5%
Price
40%
TKR-202134-EX-1567515