Defence Online

Type of document: Contract Notice
Country: United Kingdom

1. Title: SMITS PROGRAMME TECHNICAL SUPPORT
2. Awarding Authority: Defence Digital Strategic Command, GB. Web:
3. Contract type: Service contract
4. Description: Service Management Technical Integrated Solutions – SMITS Programme Technical Support Requirements
5. CPV Code(s): 72000000, 72210000
6. NUTS code(s): UKK, UKK1, UKK15
7. Main site or location of works, main place of delivery or main place of performance: Location South West England
Address where the work will take place Service Management Integrated Technical Solutions (SMITS), Building 405, MOD Corsham, Westwells Road, Corsham. SN13 9NR
8. Reference attributed by awarding authority: CCT 997
9. Estimated value of requirement: Budget range £498,708.00 Ex VAT
T&S £4,410.00 Ex VAT
10. Closing date for applications 16.3.2021 (23:59).
11. Address to which they must be sent: For further information regarding the above contract notice please visit
12. Other information: Deadline for asking questions Tuesday 9 March 2021 at 11:59pm GMT
Latest start date Thursday 1 April 2021
Expected contract length 12 Months initially with an option to extend in in 2 further 6 Months periods subject to budget
About the work
Why the work is being done SME Required for SMITS C4IS/OSM SERVICE MANAGEMENT TOOLING CAPABILITY.
ITSM TECHNICAL ARCHITECTURE AND COMMON INTEGRATION LAYER SME
Problem to be solved Delivery of the following outcomes for the duration of the contract at no risk of achievement to the MOD:
Manage industry best practice alignment of Technical and Functional Remedy ITSM workflow delivery to business processes and organisation functional requirements, using formal aligned ITSM, BCM, PPM methodologies ITILv3/v4, BPMNv2, Prince2, MSP.
Act as Functional and Technical architecture SME for the tools required to deliver Service Management capability to MOD systems and networks.
Focus on the following:
Remedy ITSM suite, DWP, Smart IT, Smart Reporting version 9.1, 19.08 and 20.02, Truesight Orchestrator Software AG for the OSM CIL version 10.5 (Common Integration Layer) to ensure it is exploited to its full potential.
Work with SMITS Stakeholders IMSP/MSP/TLB customers to onboard their ITSM processes based on the SMITS guidelines.
SME evaluation of SMITS Managed Service, MSP & IMSP supplier solution design documentation, RFQ Impact Assessments, implementation & test plans.
Work with SMITS Managed Service supplier, prioritising activities and developing a Road Map for the SMITS Service Management Tooling Capability, consistent with continual service improvement.
Evaluate SMITS Managed Service, MSP & IMSP supplier produced documentation associated with the SMITS Service Management Tooling Capability.
Support IMSP/MSP/TLB onboarding on SMITS Solutions for Defence Digital SIAM processes.
Who the users are and what they need to do Delivery of the following to internal and external MOD customers:
Design Documentation (High & Low Level design documents and associated Test Plans in support of active requirements and projects)
Service Management Strategy for Base and Deployed Contingent Operations quarterly
Service Management toolset / capability roadmap quarterly
Business Process Models align business units to system workflows for Request For Change (RFC) associated with Remedy ITSM and CIL (80% of all SMITS RFCs) as required to support SMITS RFCs.
SME input to Project Docs including, but not limited to, Project Initiation Document (PID), Project Plan, Risk Log and Quality Log for active projects monthly.
Design Documentation (High & Low Level design documents and associated Test Plans in support of active requirements and projects)
s required to support active requirements and projects as required
RFCs to Project Managers (PM) & Internal Managed Service Providers (IMSP) and objective feedback on subsequent Impact Assessments as required to support RFCs and active requirements and projects.
Approved Service Management toolset and capability designs (in support of RFCs and active requirements and projects) as required.
Technical input to Release and Deployment documentation (in support of RFCs and active requirements and projects) as required. All activities be self managed
Early market engagement N/A
Any work that’s already been done N/A
Existing team Service Management Integrated Technical Solutions (SMITS),
Current phase Live
Working arrangements Office based, in MOD Corsham, Mon-Fri, to attend meeting and work face to face. Working from home is available upon agreement. We pay monthly in arrears. The total T&S budget to be stated (LOL) Excluding VAT
Security clearance Valid SC for the contract duration
Additional terms and conditions Additional Terms and Conditions and associated DEFCONS maybe included at Tender Phase
Skills and experience
Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.
Essential skills and experience
Experience of ITSM Solution Architect 10%
Business Continuity Management (BCM) and Project Portfolio Management (PPM) methodologies (ITIL v3 and v4, MSP, Prince 2). 10%
Experience of Remedy ITSM suite, DWP, Smart IT, Smart Reporting 10%
Experience of Software AG Web Methods for the OSM CIL (Common Integration Layer) 10%
Stakeholder Management for both Internal and External Managed Service Provider 10%
Produce Solution design documentation, RFQ and Impact Assessments (IA) 6%
Produce a Development plan (‘Road Map’) for the SMITS Service Management Tooling Capability 10%
Onboarding MSP on SMITS Solutions for Defence Digital SIAM processes 10%
SME expertise completing MSP/ITSM/ITAM Evaluation 10%
Nice-to-have skills and experience
How suppliers will be evaluated
All suppliers will be asked to provide a written proposal.
How many suppliers to evaluate 3
Proposal criteria Provide best practice of Technical and Functional Remedy ITSM workflow delivery to the organisation functional requirements, (ITIL v3 and v4, BPMN v2, Prince2, MSP).
Cultural fit criteria
Experience with working with the MOD
Be an expert in the field
Payment approach Fixed price
Additional assessment methods
Work history
Reference
Presentation
Evaluation weighting
Technical competence
60%
Cultural fit
10%
Price
30%
TKR-202133-EX-1566951