Defence Online

Type of document: Contract Notice
Country: United Kingdom
Publication Ref: (2022/S 000-029843/EN)
Nature of contract: Service contract
Procedure: Open procedure
Type of bid required: Global bid

Contract notice
Services

Section I: Contracting authority
I.1) Name and addresses
Official name: Avon Fire & Rescue Service
National registration number: VAT No: 664419911
Postal address: Valley Road, Portishead
Town: Bristol
Postal code: BS20 8JJ
Country: United Kingdom
Contact Person: Tanya Nathan
Telephone: +44 1179262061
Email: tanya.nathan@avonfire.gov.uk
Internet address(es):
Main address:
Address of the buyer profile:

I.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge,at:
Additional information can be obtained from:
the above mentioned address
Tenders or requests to participate must be submitted:
electronically via:
I.4) Type of the contracting authority
Regional or local authority
I.5) Main activity
Public order and saftey

Section II: Object
II.1) Scope of the procurement
II.1.1) Title: Provision of IT & Digital Managed Services

Reference number: AFRS09-2022-17
II.1.2) Main CPV code: 72222300
II.1.3) Type of contract: Services
II.1.4) Short Description: Avon Fire Authority is seeking a managed service provider that will work with them to provide a functional, modern, reliable, available, stable, consistent, and cost-effective IT service. We also require a provider that will work with us to develop new solutions to assist with our digital transformation programme and ensure we are an organisation that is fit for the future and continually evolving.
II.1.5) Estimated total value:
Value excluding VAT: 4000000.00 Currency: GBP
II.1.6) Information about lots:
The contract is divided into lots: no
II.2) Description
II.2.2) Additional CPV code(s)
72222300, 72000000

II.2.3) Place of performance
Nuts code:
Main site or place of performance:
South West

II.2.4) Description of the procurement:
Avon Fire Authority is seeking a managed service provider that will work with them to provide a functional, modern, reliable, available, stable, consistent, and cost-effective IT service. We also require a provider that will work with us to develop new solutions to assist with our digital transformation programme and ensure we are an organisation that is fit for the future and continually evolving.
We are seeking a Managed Service Provider who will relish the opportunity to work with us to achieve our digital ambitions to improve our service both internally and to the wider community. We require a contractor who will work in partnership with us to provide the following:
• A helpdesk and technical support for all staff, in all AF&RS locations, including equipment on operational vehicles. There is also a requirement to assist and support staff with remote and home working.
• Out of core hours support for emergency fault resolution, major incident resolution and management. Noting that as an emergency service 24/7, availability is crucial.
• Specialist strategic and technical advice on all IT related matters, including information security.
• Provision of development services including identifying opportunities for and deliver improvements to IT and business processes, workflows, automate repetitive tasks and minimise the risks of errors.
• Provide technical input and expertise into the development of AF&RS’s IT Strategy (noting that the IT Strategy is owned by the client side team).
• Supporting significant projects and organisational changes taking place that may involve the IT provision within AF&RS.
• An onsite presence (during core hours as defined later in this document but not out of hours) at Service Headquarters for the distribution of IT and mobile phone assets, on-site support to Fire Authority elected members, and at Fire Authority meetings.
II.2.5) Award criteria

II.2.6) Estimated value:
Value excluding VAT: 4000000.00 Currency: GBP
II.2.7) Duration of the contract,framework agreement or dynamic purchasing system
Duration in months: 36
This contract is subject to renewalyes Description of renewals:Two 12 months period of extension will be available

II.2.9) Information about the limits on the number of candidates to be invited
II.2.10) Information about variants
Variants will be accepted: no
II.2.11) Information about options
Options: no
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:no
II.2.14) Additional information: Estimated contract value is a range between £2,500,000 and £4,000,000 over the 5 year period.

Section III: Legal, economic, financial and technical information
III.1) Conditions for participation
III.1.2) Economic and financial standing
Selection criteria as stated in the procurement documents
III.1.3) Technical and professional ability
Selection criteria as stated in the procurement documents

III.2.2) Contract performance conditions: As detailed in the procurement documents

Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure:
Open procedureIV.1.8) Information about the Government Procurement Agreement(GPA)
The procurement is covered by the Government Procurement Agreement: yes
IV.2) Administrative information
IV.2.2) Time limit for receipt of tenders or requests to participate
Date: 2022-11-21 Local time: 12:00
IV.2.4) Languages in which tenders or requests to participate may be submitted:EN
IV.2.6) Minimum time frame during which the tender must maintain the tender
Duration in months:3(from the date stated for receipt of tender)
IV.2.7) Conditions for opening tenders
Date: 2022-11-21 Local time: 12:00

Section VI: Complementary information
VI.1) Information about recurrence:
This is a recurrent procurement: yes
VI.2) Information about electronic workflows
Electronic invoicing will be accepted
VI.4) Procedures for review
VI.4.1) Review body
Official name: Avon Fire Authority
Postal address: Valley Road
Town: Portishead
Postal code: BS20 8JJ
Country: United Kingdom
Internet address:
VI.5) Date of dispatch of this notice:2022-10-21