Defence Online

Type of document: Contract Notice
Country: United Kingdom

1. Title: BIOMETRIC SELF-SERVICE KIOSK TRIAL
2. Awarding Authority: Home Office Migration and Borders, GB. Web:
3. Contract type: Service contract
4. Description: The Awarding Authority will be running a minimum of a three-month unsupervised self-service kiosk trial in the specified location. The self-service kiosks must securely enrol face and fingerprint biometrics and biographics from real customers, and bind them to the customer, without staff assistance or supervision.
5. CPV Code(s): 72000000, 72200000, 35125110, 35125000
6. NUTS code(s): UKI, UKI6, UKI62, UKG32
7. Main site or location of works, main place of delivery or main place of performance: South East England
UK
Address where the work will take place Croydon & Solihull
8. Reference attributed by awarding authority: Not provided.
9. Estimated value of requirement: Budget range Up to £500,000. This should cover any development and installation costs and three months live run of the trial.
10. Closing date for applications 8.8.2022 (23:59).
11. Address to which they must be sent: For further information regarding the above contract notice please visit
12. Other information: Deadline for asking questions Monday 1 August 2022 at 11:59pm GMT
Latest start date Wednesday 30 November 2022
Expected contract length 6 Months
Why the work is being done The Home Office’s ambition is that all visitors and migrants will provide their biometric facial images and fingerprints under a single global immigration system ahead of travel to the UK, utilising remote self-enrolment for those who are not required to apply for a visa as part of an ecosystem of enrolment options. To assess the maturity of industry capabilities, the Home Office ran Biometrics Self-Enrolment Feasibility Trials from 29th November to 22nd December 2021.
This trial will be the next stage of testing for self-service kiosks to understand how they perform in the operational setting when there is no staff supervision. In the future, the Home Office envisages that self-service kiosks will be one of the enrolment options available as part of an ecosystem of options.
It is the Home Office’s aim to understand how self-service kiosks perform in the operational setting.
Problem to be solved Self-service kiosks are a relatively mature solution. However, the Home Office needs to test how they perform in a live setting when there is no staff supervision and where an applicant may have limited experience of biometric enrolment. Before a full live service can be considered, the self-service kiosks must prove they can reliably verify ePassports, and enrol high quality face and fingerprint biometrics and biographics, bind the individual to their face and fingerprint biometrics and operate effective presentation attack detection. The self-service kiosk must do this for all potential customers, while delivering a simple user experience, and the kiosks should be able to operate in an unsupervised environment.
Who the users are and what they need to do The users will be real Home Office customers applying for immigration products in the UK. A diverse range of customers will be selected to take part in the trial from the Office for National Statistics categories of age, sex and ethnicity , this will include those with disabilities.
Early market engagement The Home Office released a request for information to industry in 2020 and held feasibility trials in late 2021 to understand the maturity of biometric self-enrolment technology.
Any work that’s already been done N/A
Existing team The Home Office will provide relevant expertise across delivery, technical and commercial to support the trial.
Current phase Alpha
Working arrangements The supplier will be required to provide at least four self-service kiosks. Three will be hosted in Home Office biometric enrolment locations, where members of the public will enrol on their biometrics and biographics. Another one will be hosted in a Presentation Attack Detection facility.

Before the trial begins, there will be a testing phase, followed by a go/no-go decision.

Once the trial begins, the supplier should be readily available to address technical or functional issues with the self-service kiosk. However, they must not interfere with the enrolment process or provide any form of assistance to the enrolee.
Security clearance Security Check (SC)
Additional information
Additional terms and conditions
Skills and experience
Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
Experience of reading and validating biometric travel documents. This includes assessing the document authenticity and providing a high confidence match of the document facial image to the live image
The capturing of facial and fingerprint biometrics in accordance with Home Office standards based on NIST and ICAO.
The execution of face presentation attack detection that can detect a wide range of attack types and provide a suitable scoring mechanism.
Experience of building self-service kiosk solutions for varying environmental conditions and demographic profiles.
Implementation and installation of self-service kiosk services into various sites and locations.
Evidence of a strong understanding of usability and how to apply it for a service which is easy to use by all Home Office customers, regardless of demographic.
Ability to capture biometrics using a self-service kiosk from all customers, including children and those with disabilities.
Data handling and protection in accordance with legislation that ensures there is no data loss. Demonstrate an ability to conform with Home Office standards.
Initiating and handling secure enrolment sessions such that customer details are kept private and there is no data leakage.
Ability to enable self-enrolment kiosks to be independently installed and remotely maintained.
Capability to iteratively adapt the self-service kiosk configuration and settings to react to the on-going pilot findings and improve the service.
A lead supplier must take responsibility for the entire solution.
Demonstrate an ability to deliver at least four self-service kiosks and an indication of any lead times.
Demonstrate an ability to deliver biometric enrolment data in a format and content that aligns with Home Office data definitions, which can be digested and analysed
Nice-to-have skills and experience
Languages other than English.
Constant video footage for security and retrospective quality assurance.
Ability to control the enrolment environment to aid the enrolment process.
Manual data entry of biographic details in exceptional circumstances.
Executing fingerprint presentation attack detection which can detect a wide range of attack types
Previous experience of hosting a self-service kiosk solution which can be evidenced.
Ability to securely confirm that the face and fingerprint biometrics belong to the customer making the enrolment within a physically unsupervised environment.
How suppliers will be evaluated
All suppliers will be asked to provide a written proposal.
How many suppliers to evaluate 3
Proposal criteria
Response to questions within the technical solution including a Demonstration
Value for money
Response to cultural fit question
Cultural fit criteria Working as a team with Government and other suppliers.
Payment approach Fixed price
Additional assessment methods Presentation
Evaluation weighting
Technical competence
70%
Cultural fit
10%
Price
20%
TKR-2022726-EX-1856440