Defence Online

Type of document: Invitation to tender
Country: Ireland
OJEU Ref: (2021/S 136-363341/EN)
Nature of contract: Service contract
Procedure: Negotiated procedure
Regulation of procurement: EU
Type of bid required: Global bid

Contract notice
Services

Section I: Contracting entity
I.1) Name and addresses
Official name: Coras Iompair Eireann (CIE Utility)
National registration number: N/A
Postal address: Heuston Station
Town: Dublin 8
Country: Ireland
Contact Person: Richard Latimer
Telephone: +353 17031755
Email: Richard.Latimer@irishrail.ie
Internet address(es):
Main address:
Address of the buyer profile:

I.3)Communication
The procurement documents are available for unrestricted and full direct access, free of charge,at:
Additional information can be obtained from:
the above mentioned address
Tenders or requests to participate must be submitted
electronically via:
Tenders or requests to participate must be submitted
to the above mentioned address
I.6) Main activity:
Railway services

Section II: Object
II.1) Scope of the procurement:
II.1.1) Title: Procurement of a Managed Service Provider for CIE
Reference number: CIE 7756
II.1.2) Main CPV code: 72222300
II.1.3) Type of contract: Services
II.1.4) Short Description:
CIE Group IT&T seeks to engage a single IT Managed Service Provider for the delivery of a suite of SLA-governed and IT Managed Services (to ITIL standard) from modern data centre facilities (to TIA-942 Tier3 or equivalent standard).
The Service Provider will be responsible for delivery of IT infrastructure projects during the term of the contract
This Managed Service Provider (MSP) will be responsible for the following elements but are not limited to: storage administration,
backup management, standard operations, server/client/patch management, WAN and LAN operations, site support services, monitoring, services, reporting, services,security administration, security services -24/7.

II.1.5) Estimated total value
Value excluding VAT: 25000000.00 Currency: EUR
II.1.6) Information about lots
The contract is divided into lots:no
II.2) Description
II.2.2)Additional CPV code(s)
Main CPV code: 48700000
Main CPV code: 48800000
Main CPV code: 48810000
Main CPV code: 48821000
Main CPV code: 72000000
Main CPV code: 72212214
Main CPV code: 72223000
Main CPV code: 72267100
Main CPV code: 72315000
Main CPV code: 72315200
Main CPV code: 72511000
Main CPV code: 72700000
Main CPV code: 72710000
Main CPV code: 72720000

II.2.3) Place of performance
Nuts code: IE
II.2.4) Description of the procurement:
IT Managed Service Provider (MSP) contract renewal
This Managed Service Provider (MSP) will be responsible for the following elements, but are not limited to:
• storage administration – manage and maintain SAN(s) and provide all reporting for CIÉ to improve performance and efficiency.
• backup management – operate backup and restoration (DR) services for the CIÉ estate.
• standard operations – daily/weekly/monthly checks on in scope systems, reaction to alerts on estate and corrective actions. Full Server Management and related services.
• server/client patch management – manage and patch CIÉ estate as per patch releases by vendors.
• WAN and LAN Operations – provide 24/7 Network Management, monitoring and operations of the network including core DC network and management of 3rd party suppliers (MPLS/Internet).
• site support services across CIÉ Sites where required – provide break fix/warranty servicing on IT Equipment located within CIÉ sites or Data Centres.
• monitoring services – proactive monitoring of the CIÉ estate to support the SLAs. 24/7 online access to as near to real time monitoring dashboards that integrate with other monitoring tools in the CIÉ estate.
• reporting services – RCA (root cause analysis) reporting, operational and service reporting to facilitate the governance on the account and technical and security reporting for stakeholders.
• security administration – operate firewall and anti-virus and associated end point security technologies across the CIÉ estate.
• security services — 24/7 security monitoring and Incident Response (Anti-Virus, Firewall, Vulnerability Management, SIEM).
II.2.5)Award criteria
II.2.6) Estimated value
Value excluding VAT: 20000000.00 Currency: EUR
II.2.7) Duration of the contract,framework agreement or dynamic purchasing system
Duration in months:48
This contract is subject to renewal: yes Description of renewals:
Contract for 4 years with an option to extend by up to 24 months and for an additional 24 months up to a maximum of 48 months at CIE’s discretion, subject to the terms and conditions of the contract.

II.2.9) Information about the limits on the number of candidates to be invited
II.2.10) Information about variants
Variants will be accepted:no
II.2.11) Information about options
Options: no

II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14) Additional information: Prior Indicative Notice for the procurement of a Managed Service Provider.

Section III: Legal, economic, financial and technical information
III.1) Conditions for participation
III.1.1) Suitability to pursue the professional activity,including requirements relating to enrolment on professional or trade registers
List and brief description of conditions:List and brief description of conditions: For full details, please download a copy of the attached Pre-Qualification Questionnaire.

List and brief description of selection criteria:
List and brief description of selection criteria:
The economic and financial capacity of the entity must be established to the satisfaction of IE.
Applicants will be invited to complete a questionnaire (attached) which seeks company details; information on similar contracts undertaken with value, dates, locations and contact names for reference etc; applicants may be requested to provide supporting information such as balance sheets for the past three financial years.
For full details, please download a copy of the attached Pre-Qualification Questionnaire.

III.1.3) Technical and professional ability
Selection criteria as stated in the procurement documents
III.1.4) Objective rules and criteria for participation
List and brief description of rules and criteria:Minimum Qualification Criteria, turnover at 10 million and NOC and SOC capability.
Relevant Experience 60 % Technical Statements 25 % Technical Resources 10 % Corporate Governance & Management Systems 5 %

Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure:
Negotiated procedure with prior call for competition
IV.1.8) Information about the Government Procurement Agreement(GPA)
The procurement is covered by the Government Procurement Agreement: no
IV.2) Administrative information
IV.2.2) Time limit for receipt of tenders or requests to participate
Date:2021-08-13 Local time:12:00
IV.2.3) Estimated date of dispatch of invitations to tender or to participate to selected candidates
Date:2021-09-08
IV.2.4) Languages in which tenders or requests to participate may be submitted: EN

Section VI: Complementary information
VI.1) Information about recurrence
This is a recurrent procurement:no
VI.2) Information about electronic workflows
VI.3) Additional information:This Managed Service Provider (MSP) will be responsible for the following elements, but are not limited to:
• storage administration – manage and maintain SAN(s) and provide all reporting for CIÉ to improve performance and efficiency.
• backup management – operate backup and restoration (DR) services for the CIÉ estate.
• standard operations – daily/weekly/monthly checks on in scope systems, reaction to alerts on estate and corrective actions. Full Server Management and related services.
• server/client patch management – manage and patch CIÉ estate as per patch releases by vendors.
• WAN and LAN Operations – provide 24/7 network management, monitoring and operations of the network including core DC network and management of 3rd party suppliers (MPLS/Internet).
• site support services across CIÉ Sites where required – provide break fix/warranty servicing on IT Equipment located within CIÉ sites or Data Centres.
• monitoring services – proactive monitoring of the CIÉ estate to support the SLAs. 24/7 online access to as near to real time monitoring dashboards that integrate with other monitoring tools in the CIÉ estate.
• reporting services – RCA (root cause analysis) reporting, operational and service reporting to facilitate the governance on the account and technical and security reporting for stakeholders.
• security administration – operate firewall and anti-virus and associated end point security technologies across the CIÉ estate.
• security services — 24/7 security monitoring and incident response (anti-virus, firewall, vulnerability management, SIEM).

VI.4) Procedures for review
VI.4.1) Review body
Official name: Central Office of the High Court
Postal address: Four Courts
Town: Dublin
Postal code: D07 N972
Country: Ireland
Telephone: +353 18886511
E-mail: HighCourtCentralOffice@courts.ie
Internet address:

VI.5) Date of dispatch of this notice:
2021-07-13