Defence Online

Type of document: Contract Notice
Country: United Kingdom

1. Title: DPS ADVANCED ANALYTICS & COGNITIVE
2. Awarding Authority: HM Revenue & Customs, GB. Web:
3. Contract type: Service contract
4. Description: Off-payroll (IR35) determination Contracted out service: the off-payroll rules do not apply
Summary of the work Expanding DPS capacity.
Supporting key Delivery Projects
Supporting ongoing Operations through transition
Supporting Up-skilling of L-shaped model/wider organisation
Building knowledge capture and knowledge transfer
Driving data innovation, ensuring industry alignment
Defining governance structure including organisational commercial financial processes reporting regime and service levels
5. CPV Code(s): 72000000, 72260000, 72200000, 72322000
6. NUTS code(s): UKD, UKD3, UKD33, UKH, UKH3, UKH31
7. Main site or location of works, main place of delivery or main place of performance: North West England
Address where the work will take place Primary Location will be agreed as per instruction in each SOW onboarded during the agreement.
The Primary Location assigned will be Salford or Southend on Sea. Full address details below.
Trinity Bridge House
2 Dearmans Place
Salford, Manchester
UK
M3 5BS
Alexander House
21 Victoria Avenue
Southend on Sea
UK
SS99 1AA
The supplier shall cover all Travel and Subsistence costs to the Primary Location.
Upon request by the Authority, supplier personnel shall expected to travel to other HMRC locations in the UK and the cost of this travel will be covered by HMRC’s Travel and Subsistence Expenses policy
8. Reference attributed by awarding authority: SR624137341
1049
9. Estimated value of requirement: Budget range Up to £17,000,000.00
10. Closing date for applications 14.7.2021 (23:59).
11. Address to which they must be sent: For further information regarding the above contract notice please visit
12. Other information: Deadline for asking questions Wednesday 7 July 2021 at 11:59pm GMT
Latest start date Monday 20 September 2021
Expected contract length 24 months
Why the work is being done Data Platform Services (DPS) provides enterprise-wide platform engineering capabilities that enable the building of reporting, searching, risking, advanced analytics and cognitive services.
DPS provides the core platform capabilities needed by:
Chief Data Office to implement enterprise data management, manage data sharing and acquisition and provide advanced analytics exploitation services.
Customer Groups to assemble, build and run line of business data services.
Various data consumers within HMRC Business to exploit data, within a supported self-serve framework.
DPS offers the supporting capabilities that enable HMRC to become a data-driven and insight-led organisation, drive data innovation and adoption of emerging AI/ML technologies.
Problem to be solved HMRC has a large and complex legacy Data Analytics estate which needs simplification, and consolidation and transformation to meet the challenges the department now faces.
HMRC design and build services to provide environments on which to provision, prepare and transform data and provide services to exploit that data across the organisation, and other government departments.
Who the users are and what they need to do All HMRC customer groups (Customer Compliance, Customer Services, Customer Strategy and Tax Design, Corporate, VOA) need platform services they can consume for data on which they can build their specific line of business exploitation services.
HMRC Chief Data Office needs platform services which enable Data Management, Governance and Data sharing.
Other Government Departments rely on the Platform for receiving data for use within HMRC, and sharing HMRC data for their use.
Early market engagement N/A
Any work that’s already been done DPS has been working since 2018 on a new strategy for provision of Data and Analytics services based around a hybrid hosting model with a Logical Data Warehouse at its core. There is a significant amount of work remaining to continue delivery of that evolving platform roadmap.
The new platform products will have been delivered at transition, and the focus will be upon extending their use across the data analytics estate and wider enterprise.
Currently building services in the cloud and migrating the legacy estate.
Existing team Suppliers will be working with a number of HMRC teams including Data Platform Services. This will also include colleagues from within HMRC, including different suppliers and with project & programme teams.
Current phase
Not applicable
Working arrangements The supplier will be required to co-locate with the existing platform teams, mixed teams comprising both internal staff and other contractors, up to 2 days per week.
Travel will be required to other HMRC Delivery Centres. No additional expenses chargeable to HMRC for travel or accommodation in agreed base office locations per SOW.
We expect the successful supplier to provide upskilling to permanent staff to increase internal capability.
Up to 24 hour support maybe required for some products and services. Some evening and weekend working maybe required for delivery teams. Example: weekend deployments.
Security clearance All supplier personnel assigned to this work shall have BPSS clearance in place for contract commencement date.
All supplier personnel assigned to this work shall be eligible to apply for SC clearance. The supplier, with support from the Authority, shall apply for SC clearance on the contract commencement date.
Additional information
Additional terms and conditions HMRC Mandatory Terms
Skills and experience
Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.
Essential skills and experience
Experience working with and leveraging the benefits of AWS Cloud hosted services.
Experience working with and leveraging the benefits of Microsoft Azure Cloud hosted services
Experience working with a range SAS and RStudio Enterprise Analytics platforms and tools
Experience creating performant solutions to analyse TB’s to PB’s of data on Redshift, Azure SQL Warehouse, Oracle and MYSQL databases and Cloudera Hadoop
Experience creating, maintaining and monitoring AI / ML
Extensive experience Managing and Administering multiple SAS 9.4 and Viya Platforms
Extensive experience Managing and Administering multiple RStudio environments
Experience Maintaining and Administering an internal CRAN library
Experience Managing and Administering use of Azure Data Science virtual machines
Experience using provisioning and enabling and integrating a range of Azure Cognitive Services
Experience using provisioning and enabling and integrating a range of AWS AI and ML Services
Experience developing with Python and Java
Use of enterprise source control products
Experience with analytics solutions on large and diverse relational databases and Data lakes
Supporting 24×7 Analytics services
Designing and building solutions fully conformant with WCAG 2.0
Experience of customer facing issue and incident resolution
Producing and maintaining technical documentation and a Knowledgebase
Providing accurate and timely information to maintain a Configuration Management Database
Working safely within a UK based secure engineering environment at Security Clearance level
Nice-to-have skills and experience
Experience with Red Hat Linux 6 and later
Experience with Data Virtualisation and using Denodo.
Experience upgrading Analytics to compliment above, such as SAS EG package
Experience/knowledge of working with Government Digital Strategy (GDS).
How suppliers will be evaluated
All suppliers will be asked to provide a written proposal.
How many suppliers to evaluate 5
Proposal criteria
Accountability- successful delivery of project or outcome under time constraints whilst demonstrating value for money. Operating a service to agreed standards and implementing remedial action where outcomes are not met.
Agility – delivering iteratively and incrementally within a context of evolving requirements following SCRUM and Kanban approaches
Knowledge embedding – making knowledge capture and sharing part of day to day activities. Ensuring successful handover at any required stage of a project or a service.
Delivering business value – making sure business requirements are understood, validated via positive challenge and delivered against while understanding the value being generated (i.e. business intent)
Innovative thinking – think outside the set of existing organisational constraints to arrive the most appropriate and efficient route to deliver desired outcomes
MVPs – effective definition and delivery of true MVPs that shorten time to delivering business value
Reusability by design – ensuring solutions are formulated from reusable capabilities as well as ensuring new capabilities are reusable
Simplicity by design – a clear focus on producing and positively challenging solutions to be as simple as possible
Design for minimising build and run costs
Responsive mobilisation – ability to resource work and start delivering in 4-5 weeks
Enough capacity to ensure supplier can cope with DPS demand, in the specified locations
Enough depth and breadth of capability across the supplier resource pool, in the specified locations
Supplier teams are expected to use HMRC’s collaboration software like Jira, Confluence and Teams
Experience with Cloud development
Microservices design and development
Experience working in Agile framework and/or Scrum
Cultural fit criteria
Demonstrate action to support health and wellbeing, including physical and mental health, in the contract workforce.
Influence staff, suppliers, customers and communities through the delivery of the contract to support health and wellbeing, including physical and mental health.
Inclusive and accessible recruitment practices and retention focussed activities including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition.
Implementing the 6 standards in the Mental Health at Work commitment and, where appropriate, the mental health enhanced standards in Thriving at Work
Public reporting by the tenderer and its supply chain on the health and wellbeing of staff comprising the contract workforce, following the recommendations in the Voluntary Reporting Framework.
Engagement plans to engage the contract workforce in deciding the most important issues to address.
Methods to measure staff engagement over time and adapt to any changes in the results.
Processes for acting on issues identified.
Payment approach Fixed price
Additional assessment methods
Reference
Presentation
Evaluation weighting
Technical competence
60%
Cultural fit
10%
Price
30%
Questions asked by suppliers
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TKR-202171-EX-1642768