Defence Online

Type of document: Contract Notice
Country: United Kingdom

1. Title: SMITS EVENT MANAGER BUSINESS PROCESS CONTROLS
2. Awarding Authority: Ministry of Defence; Defence Digital, GB. Web:
3. Contract type: Service contract
4. Description: Specialist support augmenting the SMITS team, supporting delivery of a move to pre-emptive Event Management, involving utilisation of event management tooling licences/support, securing MOD supplier event management data, and overseeing a phased roll-out. The project forms part of the SDO Reset Programme providing capability enhancement benefits to the OSM Programme
5. CPV Code(s): 72000000, 72212000, 72262000
6. NUTS code(s): UKK, UKK1, UKK15
7. Main site or location of works, main place of delivery or main place of performance: Location South West England
8. Reference attributed by awarding authority: DD/IT/SVCS/019
9. Estimated value of requirement: Not provided.
10. Closing date for applications 15.4.2021 (23:59).
11. Address to which they must be sent: For further information regarding the above contract notice please visit
12. Other information: Deadline for asking questions Thursday 8 April 2021 at 11:59pm GMT
Overview
Specialist role Delivery manager
Latest start date Saturday 1 May 2021
Expected contract length 11 Months (only first three months funded) options to extend for further 12 months
Maximum day rate £800 Ex VAT (no T&S expected)
About the work
Early market engagement
Who the specialist will work with Civilian, Military and contractors within the (i) Service Management Integrated Technical Solutions (SMITS) Team which provides data collection and exploitation for the MOD Global Operations and Security Control Centre (GOSCC), and (ii) the Operational Service Management (OSM) Programme. The specialist will also work with supplier Commercial Contract Managers plus suppliers, including the provider of the Event Management software.
What the specialist will work on The specialist will be augmented to the Defence Digital Service Management Integrated Technical Solutions (SMITS) team, supporting delivery of the move to adopt a pre-emptive posture in IT incident prevention, faster resolution and a significant uplift in our ability to ‘discover’ events taking place on MOD IT infrastructure. The specialist will: coordinate the Event Management User Group; manage Managed Service Provider event management data feed onboarding; be the point of contact for all new demand and system changes; be the Crown lead on problem resolution and Customer Services issues.
Work setup
Address where the work will take place Defence Digital, Building 405, Spur E1 Westwells Road, MOD Corsham, SN13 9NR
Working arrangements The role will be based at MoD Corsham but, due to COVID, most activity will be carried out remotely and the specialist will be expected to work remotely. There will be occasions when the specialist will need to visit Corsham, for collection/return of passes, laptops, etc. and for specific meetings/workshops.
Security clearance SC (as a minimum) must be in place prior to the contract starting due to the projects the specialist is required to work with. Clearances must remain valid for the duration of the contract.
Additional information
Additional terms and conditions
Skills and experience
Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.
Essential skills and experience
Demonstrate, with evidence, your specialist’s experience of providing a project management capability aligned to the APM BOK 7 methodology.
Demonstrate, with evidence, your specialist’s experience Managing suppliers, including reviewing quality, providing direction on the prioritisation of tasks, and resolving conflict.
Demonstrate, with evidence, your specialist’s experience of operating within or supporting a SIAM-based IT Service Management operating model.
Demonstrate, with evidence, your specialist’s experience of setting up and successful coordination of User Groups with a membership that includes IT technical specialists.
Nice-to-have skills and experience
Demonstrate, with evidence, your specialist’s experience of the successful Project Management of UK MOD projects or UK Government projects.
Demonstrate, with evidence, your specialist’s experience of operating within or supporting a SIAM-based IT Service Management operating model for a Government department.
Demonstrate, with evidence, your specialist’s specific experience of IT Event Management and the SIAM-defined Event Management processes.
How suppliers will be evaluated
All suppliers will be asked to provide a work history.
How many specialists to evaluate 3
Cultural fit criteria
Describe how you will work constructively and effectively within a team made up of suppliers / contractors from different organisations, civil servants and military personnel.
Describe how you will provide support in a constructive, collaborative and insightful manner, without “laying down the law” within our programme.
Describe how you will provide support, where appropriate, coaching and mentoring to members of our Team.
Additional assessment methods Interview
Evaluation weighting
Technical competence
70%
Cultural fit
10%
Price
20%
TKR-202141-EX-1586065