Defence Online

Type of document: Contract Notice
Country: United Kingdom
Publication Ref: 080404/S 000-2026
Nature of contract: Service contract
Procedure: Not specified
Regulation of procurement: Not applicable
Type of bid required: Not applicable

UKPGA UK2: Preliminary Market Engagement Notice

I) Contracting Authority/Entity
I.1) Name and addresses
Official name: Ministry of Defence
National registration number: PHVX-4316-ZVGZ

Postal address: Abbeywood
Town: Bristol
Region: Bath and North East Somerset, North Somerset and South Gloucestershire
Postal code: BS34 8JH
Country: United Kingdom

Contact Person: Angus McKay
Email: amina.ayandele100@mod.gov.uk

Internet address

I.4) Type of the contracting authority
Public authority – central government

II) Object
II.1.1) Title
715928488 – Provision of Mediation Services to the Armed Forces and MOD Civil Servants
Reference number: ocds-h6vhtk-06eaa9

II.1.3) Type of contract
Services

II.1.4) Short description
Provision of Mediation Services to the Armed Forces and MOD Civil Servants. A 2 year contract with potential for 2 plus 1 year option years.

II.1.5) Estimated Total Value
Value (including VAT)
1,000,000
Value (excluding VAT)
800,000
Currency
GBP

II.2) Description
II.2.1) Title
Contract/Lot No
1

II.2.2) CPV codes
Main CPV code
79414000

II.2.3) Place of performance
NUTS code
UK – United Kingdom

II.2.7) Contract dates (estimated)
Start
2027-04-01 00:00
End
2029-03-31 23:59
Duration
2 years
Possible extension
2031-03-31 23:59
Extended duration
4 years
This contract is subject to renewal
Yes

II.3) Estimated date of publication of contract notice
2026-10-01 23:59

III) Legal, economic, financial and technical information
III.1) Conditions for participation
III.1.1) Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers
Particular suitability
Small and medium-sized enterprises (SME)
Voluntary, community and social enterprises (VCSE)

IV) Procedure
IV.1) Description

IV.1.3) Information about a framework agreement or a dynamic purchasing system
The procurement involves the establishment of a framework agreement

VI) Complementary information
Link to source/bidding documents

VI.5) Date of dispatch of this notice
2026-08-24 14:27

VI.6) Engagement information
Engagement deadline
2026-09-07 23:59
Engagement process description
The MOD is holding a Pre-Engagement Day for this service on Thursday 10 Sept 2026 at 10:00am – 4:00pm it will be facilitated by a Teams meeting. The first hour or two will be used for a PowerPoint presentation and a Q&A session. The remaining time is for any bilateral sessions that Suppliers may request.
The service is for The MOD requires a supplier to provide a call-off contract for mediation services available across the Whole Force, covering Armed Forces personnel and MOD Civil Servants. The service will support the early and informal resolution of workplace conflict, grievances and complaints, including bullying, harassment, discrimination, and victimisation-related matters where mediation is appropriate.
The requirement includes:
• Provision of workplace mediation and conflict resolution services, including support for UK-based and overseas personnel where required.
• Delivery of mediation through suitable channels, including face-to-face, MS Teams or telephone, depending on circumstances and operational need.
• Access to suitably qualified and experienced mediators able to manage sensitive, complex, and hierarchical workplace disputes.
• Training for new in-house MOD mediators to strengthen internal mediation capability across Defence.
• Continuing Professional Development for existing MOD mediators to maintain professional standards, confidence, and capability.
• Potential support for specific training outcomes, including train-the-trainer style activity where required.
• A flexible call-off model, with services commissioned and paid for by the MOD organisation requesting the intervention or training.
The contract will support MOD policy commitments to resolve issues at the earliest appropriate stage, reduce escalation into formal complaints where possible, and improve workplace relationships, morale, efficiency, and service quality.
Interested Suppliers should attend this Teams meeting and advise: Amina.Ayandele100@mod.gov.uk and Angus.MacKay240@mod.gov.uk by 12 noon on Monday 7 Sept 2026.
The intention is for this to be procured through the Competitive Flexible Procedure under the Defence Procurement Act 2023 and a UK4 Notice and Procurement Specific Questionnaire and Draft ITT will be issued by 1st Oct 2026.
While the attendance at the Pre-Engagement Teams meeting is not a condition of involvement, potential Suppliers and Sub-contractors are strongly encouraged to attend.
Suppliers desirous of a bilateral meeting are requested to highlight this with there response of intention to attend the Pre-Engagement Day.