Defence Online

The current contract for Photocopying and offset printing equipment in Liverpool is projected to end on 19/2/2017 and may be available for re-tender.The current contract for Photocopying and offset printing equipment in Liverpool included printingscanning strategy and implemented a building wide Smart printingscanning solution. Merseytravel now wish to extend this solution across its estate of remote locations in and around Merseyside.Merseytravel therefore wishes to appoint a supplier under a 4 year framework agreement for the supply of multifunctional devices and a managed service to include the replacement of consumables and maintenance of the devices.It is essential that there is compatibility with Merseytravel’s preferred multi-functional devices, the organisations bulk scanning device and compatibility with other MFD’s when the current models reach the end of their usefulness.Currently preferred devices are:— HP – CM6040,— HP – CM3530FS,— HP – M4545XS,— HP – 2055ND,— Xerox – 4027.Secure permission based printing is completed via SafeCom (ver 9.42.6.1) and an external proximity reader. It is essential that there is compatibility with Merseytravel’s preferred proximity reader and the MIFARE DESFire EV1 4k Smart Card.SafeCom version:9.42.6.1.Proximity reader:USB MIFARE External Reader.Smart card:MIFARE DESFire EV1 4k.As part of this Framework agreement, Merseytravel require all HP equipment, proximity readers, consumables and any associated software to be covered by a Support and Maintenance agreement, along with the following:— HP Printer consumable supply and automatic replacement process oActive monitoring of the replacement of printer consumables and automatic re-ordering of a consumable when a used consumable has been replaced,— Delivery of new consumables within specified timescales oNotification via email to the Merseytravel ICT Service desk of when an MFD Fuser unit will be delivered to a remote site to enable the ICT Service desk to schedule in the replacement of the fuser unit,— Installation of replacement parts by a qualified engineer (Eg – MFD formatter),—— response within specified timescales on issues escalated to the Service provider,— Servicing of all devices (Preventative action),—— Any preventative action taken to be documented and reported back to Merseytravel,— Critical software updates as and when required, to include:—— Critical Firmware updates to Multi-Functional Devices (MFDs),—— Patching of 3rd Party software (SafeCom, ShareScan),—— Critical Operating System updates,— Collection of used consumables and correct recycling of the used consumables and of devices at the end of their useful life,— Scheduled service level meetings to discuss the managed service performance, escalation process, new products, functionality, etc.