Type of document: Contract Notice
Country: United Kingdom
Publication Ref: 004024/S 000-2026
Nature of contract: Supply contract
Procedure: Open procedure
Regulation of procurement: Not applicable
Type of bid required: Global bid
Contract notice
I) Contracting Authority/Entity
I.1) Name and addresses
Official name: Scottish Police Authority
Postal address: 2 French Street, Dalmarnock
Town: Glasgow
Region: SCOTLAND
Postal code: G40 4EH
Country: United Kingdom
Email: procurementtenders@scotland.police.uk
Internet addresses
I.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at
Tenders or requests to participate must be submitted
Electronically
via
Electronic communication requires the use of tools and devices that are not generally available. Unrestricted and full direct access to these tools and devices is possible, free of charge, at
I.4) Type of the contracting authority
Body governed by public law
I.5) Main activity
Public order and safety
II) Object
II.1.1) Title
Enterprise Service Management (ESM) Solution
Reference number: PROC-25-2988
II.1.2) CPV Codes
Main CPV code
48517000
II.1.3) Type of contract
Supplies
II.1.4) Short description
The Authority is seeking to implement and deliver a modern Enterprise Service Management (ESM) solution.
II.2) Description
II.2.1) Title
Contract/Lot No
1
II.2.2) CPV codes
Main CPV code
48517000
II.2.3) Place of performance
NUTS code
UKM – SCOTLAND
II.2.4) Description of the procurement
The Authority is seeking to appoint a suitably experienced and competent Contractor to implement and deliver a modern Enterprise Service Management (ESM) solution.
II.2.5) Award Criteria
Quality
Name: Technical
Weighting: 60
Price
Weighting: 40
II.2.7) Contract dates (estimated)
Duration in days
3600
This contract is subject to renewal
Yes
Description of renewals
The duration of the contract will be for five (5) years with the option to extend the contract a further five (5) period of up to twelve months of each period at the sole discretion of the Authority.
II.2.11) Information about options
Options: Yes
Description of options
The duration of the contract will be for five (5) years with the option to extend the contract a further five (5) period of up to twelve months of each period at the sole discretion of the Authority.
III) Legal, economic, financial and technical information
III.1) Conditions for participation
III.1.2) Economic and financial standing
List and brief description of selection criteria
SPD Question 4B5 Insurances
SPD Question 4B6 Financial Standing
Minimum level(s) of standards possibly required
– Employers Liability Insurance (“GBP”10 million any one occurrence)
– Public & Product Liability Insurance (“GBP”5 million any one occurrence)
– Professional Indemnity (inc Technology Errors & Omissions) Insurance (“GBP”5 million aggregate with option to reinstate)
– Cyber Security Liability Insurance (“GBP”10 million annual aggregate)
– Motor Insurance (if engineers etc attend at the Authority premises.)
The Authority will access a Credit safe report for a Tenderers organisation and use the information contained within to assist with the assessment of the Tenderer’s economic and financial standing. Tenders are asked to provide their company number within the SPD to
allow the Authority to access a Credit Safe Report.
Within such reports, the risk of business failure is expressed as a score of 30 or below (high risk of business failure). In the event that a company is determined to have a risk failure rating of 30 and below i.e. that the company is considered to have a high risk of business failure, the submission will not be considered further.
If you are successful in the award of this contract and your risk failure rating falls below 30 then the SPA reserve the right to remove you from this contract. It is the Contractor’s responsibility to ensure that the information held by Credit Safe is accurate and up to date.
For the avoidance of doubt, the SPA will request a report from Credit Safe following the closing date for the receipt of the Tenders to ensure that the most up to date information is used. Where you are not registered on credit safe e.g. charitable organisations or new start companies/ Sole Traders with less than 3 years trading history, discretionary powers are available to the Director of Finance to consider
abbreviated accounts along with bankers references etc.
Tenderers should be aware that any outstanding County Court Judgements will have a detrimental effect on the rating held by Credit Safe and it is your responsibility to ensure that the information held by Credit Safe is accurate and up to date – failure to do so will result in rejection of your submission.
IMPORTANT NOTE: This requirement is not applicable to Sole Traders/ Charities. Sole Traders/ Charities may be required to provide a bankers reference if successful.
IV) Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement
Yes
IV.2) Administrative information
IV.2.2) Tender submission deadline
2026-02-18 12:00
IV.2.4) Languages in which tenders or requests to participate may be submitted
English
IV.2.5) Scheduled date for start of award procedures
2026-02-18 12:00
IV.2.6) Minimum time frame during which the tenderer must maintain the tender
Duration in days
180
from the date stated for receipt of tender
IV.2.7) Conditions for opening of tenders
Date: 2026-02-18 12:00
VI) Complementary information
VI.1) Information about recurrence
This is a recurrent procurement
No
VI.2) Information about electronic workflows
Electronic ordering will be used
Electronic invoicing will be accepted
Electronic payment will be used
VI.3) Additional information
NOTE: To register your interest in this notice and obtain any additional information please visit the Public Contracts Scotland – Tender (PCS-T) Web Site at www.publictendersscotland.publiccontractsscotland.gov.uk
It is anticipated that the Authority will upload the tender documentation to PCS-T on Monday 19th January 2026.
A user guide is available at www.publictendersscotland.publiccontractsscotland.gov.uk
Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the
closing time to avoid any last minute problems.
Community benefits are included in this requirement. For more information see:
A summary of the expected community benefits has been provided as follows:
Contracting authorities have a legal and policy basis for incorporating community benefit requirements into their procurement process, these refer to public contracts, and will use Contracts to deliver wider social benefits such as:
– Targeted recruitment and training (providing employment and training opportunities/apprenticeships);
– SME and social enterprise development;
– Community engagement;
As part of the Technical Criteria, Tenders are required to provide an outline of all Community Benefits that can be offered in relation to the
Contract.
Please note any Community Benefits offered shall be monitored throughout the Contract period to ensure delivery
The buyer is using PCS-Tender to conduct this ITT exercise. The Project code is 30974. For more information see:
A sub-contract clause has been included in this contract. For more information see:
Community benefits are included in this requirement. For more information see:
A summary of the expected community benefits has been provided as follows:
Contracting authorities have a legal and policy basis for incorporating community benefit requirements into their procurement process, these refer to public contracts, and will use Contracts to deliver wider social benefits such as:
– Targeted recruitment and training (providing employment and training opportunities/apprenticeships);
– SME and social enterprise development;
– Community engagement;
As part of the Technical Criteria, Tenders are required to provide an outline of all Community Benefits that can be offered in relation to the Contract.
Please note any Community Benefits offered shall be monitored throughout the Contract period to ensure delivery.
(SC Ref:820696)
VI.4) Procedures for review
VI.4.1) Review body
Official name
Glasgow Sheriff Court
Town: Glasgow
Country: United Kingdom
VI.5) Date of dispatch of this notice
2026-01-16 15:48
