Defence Online

Type of document: Contract Notice
Country: United Kingdom
Publication Ref: 083492/S 000-2025
Nature of contract: Service contract
Procedure: Open procedure
Regulation of procurement: Not applicable
Type of bid required: Not applicable

UKPGA UK3: Planned Procurement Notice

I) Contracting Authority/Entity
I.1) Name and addresses
Official name: County Durham and Darlington Fire and Rescue Authority
National registration number: PHZD-9911-YYLH

Postal address: Service HQ
Town: Durham
Region: Durham CC
Postal code: DH1 1TW
Country: United Kingdom

Email: procurement@ddfire.gov.uk

Internet address

I.3) Communication
Tenders or requests to participate must be submitted
Electronically
via

I.4) Type of the contracting authority
Public authority – sub-central government

II) Object
II.1.1) Title
Provision of IT Managed Service
Reference number: PA005-161225

II.1.3) Type of contract
Services

II.1.4) Short description
Introduction
This planned procurement notice is issued to inform potential suppliers of an upcoming opportunity to provide IT Managed Services. The contracting authority is seeking to engage a qualified service provider to deliver comprehensive IT management, support, and consultancy across its operations.
Background
The contracting authority currently operates a range of IT systems and infrastructure essential to the delivery of its services. To ensure continued efficiency, security, and innovation, the authority intends to appoint a specialist IT Managed Service Provider (MSP) capable of supporting both current and future requirements.
Scope of Services
Will include, but is not limited to:
• 24/7 IT helpdesk support
• Proactive monitoring and maintenance of networks, servers, and end-user devices
• Cybersecurity management, including threat detection and response
• Cloud services management and optimisation
• Software and hardware asset management
• IT consultancy and strategic planning
• Backup, Disaster recovery and business continuity planning
• Regular reporting and performance reviews
Procurement Process
The procurement will be conducted in accordance with applicable PA23 regulations. Further details, including premarket engagement, tender process, evaluation criteria, and timelines, will be set out in the forthcoming notices.

II.2) Description
II.2.1) Title
Contract/Lot No
1

II.2.2) CPV codes
Main CPV code
72000000

II.2.3) Place of performance
NUTS code
UKC – NORTH EAST (ENGLAND)

II.2.7) Contract dates (estimated)
Start
2026-09-01 00:00
End
2029-08-31 23:59
Duration
3 years
Possible extension
2033-08-31 23:59
Extended duration
7 years
This contract is subject to renewal
Yes
Description of renewals
Extension periods will be available for up to a maximum of 4 years from the original contract end date and will be issued on a yearly basis. Extension periods will be granted to the supplier based on the contract being fulfilled to a satisfactory level and will be subject to regular reviews.

II.3) Estimated date of publication of contract notice
2026-03-02 23:59

III) Legal, economic, financial and technical information
III.1) Conditions for participation
III.1.1) Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers
Particular suitability
Small and medium-sized enterprises (SME)

III.1.7) Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them
Payment of undisputed invoices will be made within 30 days of a valid invoice being submitted electronically to finance@ddfire.gov.uk
Invoices must be submitted in a valid format to be accepted.

IV) Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure

IV.2) Administrative information
IV.2.1) Tender period dates
Estimated award decision date
2026-05-30 23:59

IV.2.2) Tender submission deadline
2026-04-30 23:59

IV.2.4) Languages in which tenders or requests to participate may be submitted
English

VI) Complementary information
Link to source/bidding documents

VI.5) Date of dispatch of this notice
2025-12-16 15:46