Defence Online

Type of document: Contract Notice
Country: United Kingdom
Publication Ref: 073555/S 000-2025
Nature of contract: Service contract
Procedure: Not specified
Regulation of procurement: Not applicable
Type of bid required: Not applicable

UKPGA UK2: Preliminary Market Engagement Notice

I) Contracting Authority/Entity
I.1) Name and addresses
Official name: Ministry of Defence
National registration number: PHVX-4316-ZVGZ

Postal address: Ministry of Defence
Town: Corsham
Region: Wiltshire CC
Postal code: SN13 9NR
Country: United Kingdom

Email: UKStratcomDD-CM-OSM-Mailbox@mod.gov.uk

Internet address

I.4) Type of the contracting authority
Public authority – central government

II) Object
II.1.1) Title
Enterprise IT Service Desk – UK2 – Market Engagement Event
Reference number: 714171455 – UK2

II.1.3) Type of contract
Services
Special regime
DefenceSecurity

II.1.4) Short description
The current Enterprise IT Service Desk contract provides IT Service Desk services to circa 220,000 Authority users within the Official and Secret domains expires in June 2027. The Authority is looking to procure a new Enterprise IT Service Desk capability to provide continuity of these critical IT support services for Defence users from this date.

II.1.5) Estimated Total Value
Value (including VAT)
168,000,000
Value (excluding VAT)
140,000,000
Currency
GBP

II.2) Description
II.2.1) Title
Contract/Lot No
1

II.2.2) CPV codes
Main CPV codes
72222300
72253100
72253200
79512000

II.2.7) Contract dates (estimated)
Start
2027-06-10 00:00
End
2034-06-09 23:59
Duration
7 years

VI) Complementary information
Link to source/bidding documents

VI.5) Date of dispatch of this notice
2025-11-13 13:49

VI.6) Engagement information
Engagement deadline
2025-11-27 23:59
Engagement process description
The Authority have previously issued several UK2 notifications in respect of the upcoming Enterprise IT Service Desk procurement (also known as Project Novus). A link to published notices against this procurement can be found below.

The previous engagements with industry have resulted in the distribution and completion of a Request For Information (RFI). The Authority also hosted a limited number of 1-2-1 sessions between the 4th -15th August 2025 to further explore the themes that emerged from the RFI responses.
Upon reflection of the outputs from both the RFI and 1-2-1 sessions, the Authority would like to invite interested suppliers to a further Market Engagement Session. The purpose of the session will be to provide interested industry partners with an update on the Authority’s thinking as a result of the early market engagement, the expected procurement timelines as well as the next steps. The session will be held 1000-1200 on the 27th November and will be hosted virtually via teams . Any attendees that are interested in attending the Market Engagement Event can register their interest by completing the form linked below by the 21st November 2025. Invites will then be shared w/c 24th November.

Please note that for the avoidance of doubt, this notice is not a call for competition and companies who do not register their interest will still be free to participate in any future procurement. The Authority will publish further notices prior to launching any procurement.