Type of document: Contract Notice
Country: United Kingdom
Publication Ref: (2024/S 000-009433/EN)
Nature of contract: Service contract
Procedure: Open procedure
Type of bid required: Global bid
Contract notice
Services
Section I: Contracting authority
I.1) Name and addresses
Official name: Home Office
Postal address: 2 Marsham Street
Town: London
Postal code: SW1P 4DF
Country: United Kingdom
Email: windrushclaimsassistance_procurement@homeoffice.gov.uk
Internet address(es):
Main address: www.gov.uk/home-office
I.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge,at:
Additional information can be obtained from:
the above mentioned address
Tenders or requests to participate must be submitted:
electronically via:
Electronic communication requires the use of tools and devices that are not generally available.
Unrestricted and full direct access to these tools and devices is possible,free of charge,at:
I.4) Type of the contracting authority
Ministry or any other national or federal authority, including their regional or local sub-divisions
I.5) Main activity
General public services
Section II: Object
II.1) Scope of the procurement
II.1.1) Title: Windrush Compensation Scheme – Claims Assistance
II.1.2) Main CPV code: 75131100
II.1.3) Type of contract: Services
II.1.4) Short Description: The Windrush Compensation Scheme – Claims Assistance procurement is intended to procure independent advisory services for Claimants who need support in making their claims. This is an optional service that can be availed by Claimants but is not a requirement to submit their claims.
Deadline to submit response to the tender is 12:00 BST on 1 May 2024.
II.1.5) Estimated total value:
Value excluding VAT: 1300000 Currency: GBP
II.1.6) Information about lots:
The contract is divided into lots: no
II.2) Description
II.2.3) Place of performance
Nuts code:
II.2.4) Description of the procurement:
The Secretary of State for the Home Department as part of the Crown, acting through UK Visas and Immigration (UKVI) (the “Home Office”), is procuring an independent advisory service to support Claimants of the Windrush Compensation Scheme.
The Home Secretary announced in April 2019 the launch of the Windrush Compensation Scheme (“the Scheme”). It was announced as part of a suite of measures to right the wrongs suffered by those of the Windrush generation and their descendants who faced difficulties in demonstrating their Lawful Immigration Status.
In 2021, the end date for the Windrush Compensation Scheme was removed and the Scheme is expected to continue in the foreseeable future.
The Scheme Rules set out who is eligible to apply under the Scheme, what losses can be claimed for and how the Scheme operates. Further detailed information on the Compensation Scheme, including Scheme Rules, Claim Forms and associated Guidance on completing claim forms is available here:
As part of this Scheme, the Buyer wishes to appoint a Contractor to provide independent advisory services for those wishing to make a claim under the Scheme and support those who require additional support to complete the claim form and / or probate applications.
The Windrush Compensation Scheme – Claims Assistance procurement is intended to procure independent advisory services for Claimants who need support in making their claims. This is an optional service that can be availed by Claimants but is not a requirement to submit their claims.
The value of the contract will be in the range £1m – £1.3m. This is a volume led contract and so whilst contract value is expected to be in the stated range, it could be lower.
In order to get access to the Invitation to Tender (ITT) pack, Bidders are required to return signed Non-Disclosure Agreements (NDA) ahead of the prescribed deadline.
II.2.5) Award criteria
II.2.7) Duration of the contract,framework agreement or dynamic purchasing system
Duration in months: 36
This contract is subject to renewalyes Description of renewals:Initial contact term is 3 years with the option to extend for up to two terms of 12 months each.
II.2.9) Information about the limits on the number of candidates to be invited
II.2.10) Information about variants
Variants will be accepted: no
II.2.11) Information about options
Options: no
II.2.12) Information about electronic catalogues
Tenders must be presented in the form of electronic catalogues or include an electronic catalogue
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:no
Section III: Legal, economic, financial and technical information
III.1) Conditions for participation
III.1.2) Economic and financial standing
Selection criteria as stated in the procurement documents
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure:
Open procedureIV.1.8) Information about the Government Procurement Agreement(GPA)
The procurement is covered by the Government Procurement Agreement: yes
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:2023/S 000-036645
IV.2.2) Time limit for receipt of tenders or requests to participate
Date: 2024-05-01 Local time: 12:00
IV.2.4) Languages in which tenders or requests to participate may be submitted:EN
IV.2.6) Minimum time frame during which the tender must maintain the tender
Duration in months:6(from the date stated for receipt of tender)
IV.2.7) Conditions for opening tenders
Date: 2024-03-22 Local time: 15:00
Section VI: Complementary information
VI.1) Information about recurrence:
This is a recurrent procurement: yes
VI.2) Information about electronic workflows
Electronic ordering will be used
Electronic invoicing will be accepted
Electronic payment will be used
VI.3) Additional information:
In order to get access to the Invitation to Tender (ITT) pack and bidding a Tender for the provision of Windrush Compensation Scheme – Claims Assistance Service, the Bidders are required to request access to the NDA as a pre-requisite.
The ITT will be managed electronically via the Home Office’s eSourcing Portal (JAGGAER). To participate in this procurement, participants must first be registered on the eSourcing Portal.
If you have not yet registered on the eSourcing Portal, this can be done online at by following the link ‘To register click here’. Please note that, to register, you must have a valid DUNS number (as provided by Dun and Bradstreet) for the organisation which you are registering, who will be entering into a contract if invited to do so.
Once you have registered on the eSourcing Portal, a registered user can request access to the NDA by emailing windrushclaimsassistance_procurement@homeoffice.gov.uk.
Your email must clearly state the exact name that you used to register on Jaggaer. Once enabled by the Procurement Team, you should receive a link to the NDA from Jaggaer.
Once you have submitted an NDA you will be given access to the eSourcing Portal where you can respond to the tender.
We will endeavour to process completed NDAs and allow access to the ITT within three working days.
For technical assistance on use of the eSourcing Portal please contact the JAGGAER Supplier Helpdesk at customersupport@jaggaer.com or 0800 069 8630 (0800 – 1800hrs).
Deadline to submit response to the tender is 12:00 BST on 1 May 2024.
VI.4) Procedures for review
VI.4.1) Review body
Official name: The Secretary of State for the Home Department
Town: London
Country: United Kingdom
VI.5) Date of dispatch of this notice:2024-03-22
