Defence Online

Type of document: Contract Notice
Country: United Kingdom

1. Title: USER RESEARCHER REQUEST A MILITARY SERVICE RECORD BETA
2. Awarding Authority: Ministry of Defence, GB. Web:
3. Contract type: Service contract
4. Description: User researcher for Beta phases of the Request a Service Record Project. Responsible for identifying user needs and influencing service design to meet them. Will work closely with project team to iterate the service and to ensure compliance with the Government Digital Service Standard.
5. CPV Code(s): 72000000, 72260000, 72261000, 72262000, 72263000
6. NUTS code(s): UKJ, UKJ3, UKJ31, UKE21
7. Main site or location of works, main place of delivery or main place of performance: Location No specific location, eg they can work remotely
Address where the work will take place Primary locations Portsmouth or York but could also work remotely.
8. Reference attributed by awarding authority: Not provided.
9. Estimated value of requirement: Not provided.
10. Closing date for applications 21.1.2019 (23:59).
11. Address to which they must be sent: For further information regarding the above contract notice please visit
12. Other information: Deadline for asking questions Monday 14 January 2019 at 11:59pm GMT
Latest start date Monday 22 October 2018
Expected contract length 45 days plus optional additional 15 days
Early market engagement
Who the specialist will work with The user researcher will support the service manager to ensure that MOD meets its business objectives for enhancing access to historic military services records
The user researcher will join a team which includes Service Manager, Delivery Manager, Technical Architect, Developer and Solutions Architect.
The User Researcher will be expected to work with Subject matter experts from MOD Disclosure Branches, Policy Leads and members of the public including key user groups for example, geaneologists.
What the specialist will work on MOD is looking a user researcher to assist improving access to historical military service records via www.gov.uk. The role is required to; identify and engage users (including assisted digital users); develop and exploit user stories, work closely with a Developer and project team to iterate and test prototypes with users and service delivery organisations feeding into product iterations through Beta product development cycles, ensure compliance with Government Digital Service Standards. The work is to include integration of www.gov.uk/notify and www.gov.uk/pay into the service and creation of a search facility for records data.
Working arrangements A typical working day is 9am-5pm (however working outside of these hours may be required due to business/project need.
The role is based at Portsmouth or York but there may be travel involved to other regions of the country. Travel expenses outside the base locations will be covered.
Security clearance SC clearance is required.
Additional information
Additional terms and conditions Cabinet Office (CO) Travel and Subsistence policy will apply. All expenses must be pre-agreed between the parties and must comply with the CO T&S policy
Skills and experience
Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.
Skills and experience
Essential skills and experience
Experience of agile working alongside a developer and technical architect using centred design practices to ensure user stories and user research are at the heart of product design.
Proven ability to design services to meet valid user needs including planning, designing and conducting usability testing of prototypes.
Experience of mapping user journeys.
Excellent written and verbal communication including strong negotiation skills and the ability to influence external partners, suppliers and stakeholders.
Experience creating and delivering workshops.
Experience using analytics, research and insights to make improvements that meet user needs.
Experience Delivering outputs in line with Government Digital Service Standard and assessment process.
Ability to Identify users and potential users of specific, niche services in the public domain (particularly those similar to military service records service) and securing their participation in user research.
Experience identifying assisted digital users and engaging them to ensure the service is designed to enable maximum digital take up.
Proven ability to update ser needs and user stories throughout the cycles of iterative product development to feed into prototype development and influence product direction.
Nice-to-have skills and experience
How suppliers will be evaluated
How many specialists to evaluate 6
Cultural fit criteria
Be transparent and collaborative when making decisions.
Experience of successful collaborative working environmen.
Create and maintain an agile working environment.
Take responsibility for their work.
Can work with clients with low technical expertise.
Able to challenge the status quo and use persuasion skills to achieve business buy-in.
Have a no-blame culture and encourage people to learn from their mistakes.
Bring agile mindset and principles into practice.
Assessment methods
Work history
Reference
Interview
Scenario or test
Presentation
Evaluation weighting
Technical competence
65%
Cultural fit
15%
Price
20%
Questions asked by suppliers
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TKR-201918-EX-949270